My Actifit Report Card: June 15 2022

Hey everybody and thanks 🙏 for stopping by! 😎👍😎

Today was my Monday and boy was it! Around 9:10 this morning, a very nasty man called complaining about a bill he received for an eye 👁 exam done recently. He had Medicare which I billed for. The short version is that they applied it to his deductible. He had no supplemental insurance, so the bill fell to patient responsibility. I sent a statement along with a note that if it was paid by a specific date, he would get over a 50% discount! Great-right? Not in his opinion! After much anger on his part, yelling and cursing at me while I remained calm and did not responded in kind, he finally told me he was coming to the clinic today and he was going to raise hell. After still trying to reason with him, I finally gave up and wished him a good day that of which he responded the same back except with tons of menace in his tone. He hung up on me.

Folks, the long and short of it is this: insurance is a benefit and not a right. Insurance verifications and claim submissions are not a guarantee of benefits nor payments of claims. They are all subject to the plan provisions at the time a verification is made or claim submitted. Most insurance have deductibles, copays or coinsurance. With Medicare, if you don’t have supplemental insurance to cover those out of pockets, it falls to the patient to pay them. In this case he had no supplemental insurance. Before anyone calls to take off the insurance biller’s head, be sure you know your plan provisions! Most folks don’t react this way, and it’s obvious to me that there are probably other issues at hand here. All I can say is I felt threatened and was pretty upset over the encounter. 😔

The balance of my day was busy with folks coming in to purchase or pick up. The doc is in Mexico on vacation until next week.

Of course just as I was getting off work, it began raining ☔️. More eye 👁 candy 🍭…..

Tomorrow is another me, myself and I day. I might have a first timer later in the afternoon if the gal can make it. Unless my ‘friend’ from this morning calls again as he’s threatened to do, I’m hoping for a quiet but productive day.

Take care everybody and enjoy your evening. Please continue to pray for Ukraine 🇺🇦
👣🐑☕️👁🍭🙏😎👍🫣🤗😴

This report was published via Actifit app (Android | iOS). Check out the original version here on actifit.io

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@elizabethbit is a member of ladiesofsgs4eva
a sweet group of lady stackers of SGH